Customer Support · Director

Gurgaon · at Urban Company

the numbers

n=6 · effective weight 5.36

communication

3.77

fairness

3.19

supports growth

3.17

work-life

4.03

would work for again

3.25

overall rating

3.48 / 5

confidence

0.568

σ 0.303

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2026-06-26[unverified][avg 3.4]c:5 f:2 g:3 wl:5 rec:2formerworked: 2024 – present
Managers rotated faster than anyone was comfortable with. I had four in eighteen months.
2026-05-29[soft-verified · web match][avg 4.2]c:5 f:5 g:3 wl:5 rec:3formerworked: 2021 – present
Reasonable place. Not a rocket ship, not a dumpster fire. Solid two-and-a-half years for me.
2025-08-03[hard-verified · work email][avg 3.6]c:3 f:3 g:3 wl:5 rec:4currentworked: 2024 – present
People stayed late because they wanted to, not because someone was watching. That is a real distinction.
2025-01-10[soft-verified · web match][avg 3.8]c:5 f:2 g:3 wl:4 rec:5currentworked: 2023 – 2023
Work life was fine until quarter-end, then it was fine again. Nothing outrageous.
2024-08-09[unverified][avg 3.4]c:3 f:3 g:4 wl:4 rec:3currentworked: 2021 – 2023
The culture handbook and the actual culture were roughly the same document. That is not always the case.
2024-04-04[soft-verified · web match][avg 3.8]c:3 f:4 g:5 wl:3 rec:4formerworked: 2022 – 2025
Honestly a mixed bag. Great mentors on one project, then a rough manager the next quarter.