companies » Chargebee » group

Customer Support · Lead

Gurgaon · at Chargebee

what people said (n=10)

• 2026-06-24[soft-verified · web match][avg 2.8]c:2 f:2 g:4 wl:3 rec:3currentworked: 2021 – 2025

  Peer reviews were the most useful signal I got. Manager reviews were a summary at best.
• 2026-06-10[soft-verified · web match][avg 4.2]c:3 f:4 g:5 wl:5 rec:4currentworked: 2021 – present

  Working hours were sane. What broke that occasionally was a customer emergency, not a manufactured one.
• 2026-01-22[soft-verified · web match][avg 4.0]c:5 f:4 g:3 wl:4 rec:4formerworked: 2021 – 2025

  The manager gave me stretch work without dumping it on me. Balanced coaching with getting out of the way.
• 2026-01-11[unverified][avg 3.2]c:2 f:3 g:4 wl:5 rec:2formerworked: 2021 – present

  I stayed longer than I planned because the people were good. Left when the people started leaving.
• 2025-12-16[hard-verified · work email][avg 2.6]c:2 f:2 g:2 wl:4 rec:3formerworked: 2022 – 2022

  The team hired for character as well as skill. It showed in how disagreements played out.
• 2025-10-13[soft-verified · web match][avg 3.4]c:2 f:4 g:4 wl:2 rec:5formerworked: 2023 – 2023

  Nobody worked crazy hours except by choice. That is more unusual in this industry than it should be.
• 2025-01-03[soft-verified · web match][avg 3.2]c:4 f:3 g:2 wl:2 rec:5formerworked: 2024 – 2022

  One-on-ones were regular and actually about me, not just status updates.
• 2024-12-02[unverified][avg 4.0]c:5 f:4 g:5 wl:4 rec:2formerworked: 2021 – 2023

  The senior IC track was as respected as the manager track. That is genuinely rare.
• 2024-10-23[hard-verified · work email][avg 4.0]c:5 f:3 g:4 wl:5 rec:3currentworked: 2023 – 2025

  Roadmap changed too often for anyone to plan a quarter. Strategy was the missing conversation.
• 2024-07-07[hard-verified · work email][avg 3.2]c:3 f:4 g:2 wl:2 rec:5formerworked: 2021 – 2022

  When leadership changed, the whole vibe changed. Not worse, just different. Adjustment took a couple of quarters.