Customer Support · Lead
Bengaluru · at Unacademy
the numbers
n=8 · effective weight 6.09worked in this group?
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what people said (n=8)
- 2026-01-10[unverified][avg 3.0]c:4 f:4 g:2 wl:3 rec:2formerworked: 2023 – present
Reviews and comp were decoupled from performance in weird ways. High performers sometimes got the smallest bumps.
- 2025-12-29[unverified][avg 3.6]c:5 f:2 g:3 wl:4 rec:4formerworked: 2024 – 2025
On-call rotation was humane. If you did a rough weekend, someone quietly covered your Monday.
- 2025-08-03[soft-verified · web match][avg 2.8]c:5 f:2 g:3 wl:2 rec:2formerworked: 2021 – 2022
The team celebrated wins in a way that felt real, not staged. Small thing but it mattered over a long stretch.
- 2025-06-17[unverified][avg 2.6]c:2 f:2 g:4 wl:3 rec:2formerworked: 2023 – 2024
The team lead pushed back on our own leadership when the ask was unreasonable. That built a lot of trust.
- 2025-04-04[soft-verified · web match][avg 3.4]c:5 f:5 g:2 wl:2 rec:3formerworked: 2021 – present
Work life was fine until quarter-end, then it was fine again. Nothing outrageous.
- 2024-11-13[hard-verified · work email][avg 3.6]c:4 f:3 g:4 wl:2 rec:5currentworked: 2022 – 2025
Career ladder existed but was interpreted differently by every manager. Consistency was the missing piece.
- 2024-10-25[unverified][avg 3.8]c:4 f:5 g:3 wl:5 rec:2formerworked: 2022 – present
Great people. Weak process. Fast growth papers over the second one until it doesnt.
- 2024-06-04[soft-verified · web match][avg 4.2]c:4 f:2 g:5 wl:5 rec:5formerworked: 2024 – present
The team ran a real retro every two weeks and actioned things. First place I have seen retros be worth the time.