Customer Support · Manager

the numbers

n=7 · effective weight 5.02

communication

3.35

fairness

3.92

supports growth

3.42

work-life

3.50

would work for again

3.46

overall rating

3.53 / 5

confidence

0.493

σ 0.43

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2025-11-01[soft-verified · web match][avg 3.2]c:3 f:3 g:2 wl:4 rec:4currentworked: 2024 – 2025
Team norms were written down and revisited. That helped a lot when new folks joined.
2025-10-06[unverified][avg 3.6]c:5 f:5 g:4 wl:2 rec:2formerworked: 2024 – 2022
The team did not hide from hard customer conversations. That was a good muscle to build.
2025-03-09[hard-verified · work email][avg 4.0]c:2 f:5 g:5 wl:3 rec:5currentworked: 2022 – present
The team was small and everyone wore too many hats. That is exactly what I wanted at that point in my career.
2024-11-03[unverified][avg 3.8]c:5 f:4 g:3 wl:5 rec:2currentworked: 2022 – 2025
Levelling was pretty conservative. External hires often came in above internal folks doing the same work.
2024-10-28[hard-verified · work email][avg 4.4]c:5 f:5 g:3 wl:5 rec:4currentworked: 2024 – 2025
The office culture was strong. Remote folks felt like a bit of an afterthought most weeks.
2024-10-19[unverified][avg 4.4]c:3 f:5 g:5 wl:4 rec:5currentworked: 2024 – 2025
You could push back on a decision without getting labelled difficult. That is rare, in my experience.
2024-05-19[unverified][avg 3.8]c:3 f:5 g:5 wl:4 rec:2formerworked: 2022 – 2023
The manager was good with the team but not good upwards. Our work often did not get the visibility it deserved.